FAQ

Items returned within 30 days will receive a full refund. 

To be eligible for a refund or exchange, your item must be unwashed, unused, undamaged and in the same new condition that you received it. Original tags must be attached. Refunds will be processed to the original payment method. 

Request a return/exchange here.

All refunds will be recieved within 3-5 business days.

We currently ship to Canada and the Continental US. We plan to expand to other international locations including the UK and Europe.

Fulfillment to Canada and the Continental US through Canada Post Expedited Shipping.

Once your order has shipped, delivery times vary between 5-7 business days, depending on your location.

We’re sorry to hear your item was damaged! We’d be happy to send you a replacement. Please get in touch with us at shop@althyrea.com

All our products are made in Canada and the USA in ethical, clean, safe working conditions, where the employees are fairly compensated.

Once you’re ready to checkout, you’ll be given the option to make your order carbon neutral through EcoCart.

Through EcoCart, you’re funding a carbon offset project to reduce greenhouse gas emissions.

We recommend sending in eco- friendly recycled packaging to:

Althyrea

PO Box 9000

5331 Headland Drive

V7W 3C6

West Vancouver

British Columbia

Canada

Yes! We ship in 100% recycled, heavy duty kraft cardboard which is curbside recyclable.